Collision Estimator: Expert Car Repairs & Customer Delight

Gerber Payroll Services, Inc.; Springfield (MO); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance Day 1

401(k) matching

Disability & Life Insurance

Continuing Education

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Springfield, MO seeks an Estimator to deliver outstanding customer experiences by accurately assessing vehicle damage, preparing repairs and parts needs, and coordinating with customers and insurers throughout the process. You’ll work with the team to meet shop KPIs and keep customers informed every step of the repair.

Minimum education includes a high school diploma or equivalent; I-CAR training and basic computer skills are preferred to support DRP compliance and

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills, DRP compliance; minimum 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

DRP compliance

Basic Computer Skills

Awareness of where to look for answers

Valid Driver’s License

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in Springfield, MO seeks an Estimator to deliver outstanding customer experiences by accurately assessing vehicle damage, preparing repairs and parts needs, and coordinating with customers and insurers throughout the process. You’ll work with the team to meet shop KPIs and keep customers informed every step of the repair.

Minimum education includes a high school diploma or equivalent; I-CAR training and basic computer skills are preferred to support DRP compliance and