Collision Estimator: Elevate Repair Outcomes & CX

Gerber Collision & Glass; Hudsonville (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO)

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses (free)

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Hudsonville, MI is seeking an Estimator to create vehicle repair estimates and coordinate repairs. You will communicate with customers and insurance companies, accurately document damage and required parts, and work with the team to meet facility KPIs.

The role focuses on delivering an exceptional customer experience, assessing damage, and ensuring repairs align with all team members to optimize operations and outcomes.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License
• High School Diploma or equivalent

Responsibilities

• Document all customer interactions accurately and promptly
• Provide accurate information and guide customers through repair process
• Ensure compliance with insurance client requirements and WOW operating procedures
• Participate in daily production walks with Management
• Support team members and attend required meetings

Skills

Knowledge of DRP’s and 1-year DRP exp

Awareness of where to look for answers

Basic Computer Skills

Must be willing to complete I-CAR

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Hudsonville, MI is seeking an Estimator to create vehicle repair estimates and coordinate repairs. You will communicate with customers and insurance companies, accurately document damage and required parts, and work with the team to meet facility KPIs.

The role focuses on delivering an exceptional customer experience, assessing damage, and ensuring repairs align with all team members to optimize operations and outcomes.