Collision Estimator | Customer-Centric Repair Solutions

Boyd Group; Carrollton Township (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Health Insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass in Michigan is seeking an Estimator to provide an exceptional client experience while preparing damage estimates and coordinating repairs with customers and insurers. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacements to support the repair process and KPI achievement.

The ideal candidate has a High School Diploma, DRP knowledge, basic computer skills, and at least 1 year of experience; I-CAR training and a valid

Qualifications

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• DRP’s minimum of 1-year experience.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for drop-offs, planning, communication, and delivery.
• Communicate customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support team members as needed.
• Attend Health & Safety meetings and staff meetings when required.
• Attend training and workshops recommended by the Store Manager.

Skills

Basic Computer Skills

Valid Driver's License

I-CAR Training

DRP Knowledge

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Michigan is seeking an Estimator to provide an exceptional client experience while preparing damage estimates and coordinating repairs with customers and insurers. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacements to support the repair process and KPI achievement.

The ideal candidate has a High School Diploma, DRP knowledge, basic computer skills, and at least 1 year of experience; I-CAR training and a valid