Collision Estimator: Elevate Repair Journeys & Experience

Boyd Group; Maine Township (IL); On-site; USD 50,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance Day 1

401(k) Match

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver a top-tier customer experience by creating accurate damage estimates and coordinating repairs with customers, insurers, and the team.

You will document repairs, manage appraisals, and help the shop meet KPIs while following DRP requirements and I-CAR training. This role requires knowledge of OE guidelines, basic computer skills, and a valid driver's license. The position offers comprehensive benefits and ongoing training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs

OE Guidelines

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver a top-tier customer experience by creating accurate damage estimates and coordinating repairs with customers, insurers, and the team.

You will document repairs, manage appraisals, and help the shop meet KPIs while following DRP requirements and I-CAR training. This role requires knowledge of OE guidelines, basic computer skills, and a valid driver's license. The position offers comprehensive benefits and ongoing training.