Collision Estimator: Elevate Customer Experience & Repairs

Gerber Collision & Glass; Madison (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 holidays

Insurance from Day 1

401(k) match

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with insurance providers. You will document interactions, guide customers through the repair process, and communicate updates to team members.

The role requires a high school diploma, DRP experience, basic computer skills, and a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Attention to detail

Communication

Time management

DRP knowledge

I-CAR training willingness

Education

High School Diploma or equivalent

Tools

I-CAR Training

Computer skills

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with insurance providers. You will document interactions, guide customers through the repair process, and communicate updates to team members.

The role requires a high school diploma, DRP experience, basic computer skills, and a willingness to complete I-CAR training.