Collision Estimator: Elevate Repair & Customer Experience

Boyd Group Services; Portage (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical/Dental/Vision insurance

401(k) with company match

Disability & Life Insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while coordinating repairs and parts needs. You will assess vehicle damage, document required repairs, and communicate with customers and insurance companies throughout the repair process.

Role requires knowledge of repairs and OE guidelines, DRP compliance, I-CAR training willingness, and a valid driver’s license. High school diploma or equivalent is required, with strong computer skills to support daily

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Document and update all customer interactions with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and processes.
• Maintain KPI performance by supporting team members and repair planning.
• Participate in daily production walks and staff meetings as required.
• Uphold WOW Operating Way guidelines for customer experiences.

Skills

Repairs and OE guidelines

DRP compliance (1 year)

Willingness to complete I-CAR training

Basic computer skills

Valid driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while coordinating repairs and parts needs. You will assess vehicle damage, document required repairs, and communicate with customers and insurance companies throughout the repair process.

Role requires knowledge of repairs and OE guidelines, DRP compliance, I-CAR training willingness, and a valid driver’s license. High school diploma or equivalent is required, with strong computer skills to support daily