Collision Estimator: Elevate Repair Experience & Outcomes

Boyd Group; Norman (OK); Vor Ort; USD 49.000 - 70.000; Vollzeit

Benefits dieser Stelle

PTO

Parental Leave

Holidays

Health Insurance

401(k)

Disability Insurance

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Zusammenfassung

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers.

The role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness, with a focus on teamwork and meeting KPIs in a fast-paced collision repair environment.

Qualifikationen

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.

Aufgaben

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Kenntnisse

Basic Computer Skills

Driver's License

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurance providers.

The role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness, with a focus on teamwork and meeting KPIs in a fast-paced collision repair environment.