Collision Estimator: Elevate Customer Experience & Repairs

Holdings LLC; Baton Rouge (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health insurance from day 1

401(k) retirement plan

Short-term disability & life insurance

Continuing education

Job summary

Gerber Collision & Glass is seeking a skilled Estimator to deliver exceptional customer experiences while preparing accurate vehicle repair estimates and coordinating repair needs with customers and insurance providers.

The role requires clear communication, adherence to DRP requirements, and collaboration with a team to meet KPIs and WOW standards. A valid driver's license and willingness to complete I-CAR training are required.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's; minimum 1-year experience.
• Willingness to complete I-CAR training.
• Valid driver's license.

Responsibilities

• Document every customer interaction accurately and timely.
• Provide information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Coordinate with team to achieve KPIs and repair planning.
• Participate in production walks with management and training sessions.
• Communicate customer requests to the appropriate team.
• Support team members and attend health & safety meetings.

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP compliance

I-CAR training

Driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking a skilled Estimator to deliver exceptional customer experiences while preparing accurate vehicle repair estimates and coordinating repair needs with customers and insurance providers.

The role requires clear communication, adherence to DRP requirements, and collaboration with a team to meet KPIs and WOW standards. A valid driver's license and willingness to complete I-CAR training are required.