Collision Estimator: Elevate Customer Repair Experience

Gerber Collision & Glass; Wisconsin; On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) with match

Continuing Education

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience by creating accurate repairs estimates and coordinating repair needs with customers and insurance partners. You will document all interactions, update details promptly, and guide clients through the repair process.

The role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness. A high school diploma and a valid license are essential as you collaborate with the team on daily

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Communication

Insurance knowledge

Education

High School Diploma or equivalent

Tools

I-CAR Training

DRP compliance

Job description

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience by creating accurate repairs estimates and coordinating repair needs with customers and insurance partners. You will document all interactions, update details promptly, and guide clients through the repair process.

The role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness. A high school diploma and a valid license are essential as you collaborate with the team on daily