Collision Estimator: Elevate Customer Experience Daily

Mobile Auto Solutions, LLC; Orem (UT); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) Match

Short-Term Disability

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs. You will document the damage, communicate with customers and insurance companies, and align with the team to meet KPIs.

The role requires knowledge of repairs, OE guidelines, and DRP compliance, plus a High School Diploma and willingness to complete I-CAR training. A valid driver's license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Document and update every customer interaction accurately.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Adhere to WOW Operating Ways for drop-offs, planning, communication and delivery.
• Communicate customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required insurance programs and procedures.
• Participate in daily production walks with management and team.

Skills

Repairs knowledge

Basic Computer Skills

Valid Driver’s License

I-CAR Training

Awareness to find answers

Education

High School Diploma

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs. You will document the damage, communicate with customers and insurance companies, and align with the team to meet KPIs.

The role requires knowledge of repairs, OE guidelines, and DRP compliance, plus a High School Diploma and willingness to complete I-CAR training. A valid driver's license is required.