Collision Estimator: Elevate Customer Experience & Repairs

Mobile Auto Solutions, LLC; Lincoln Park (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Medical Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Education Opportunities

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while creating accurate damage estimates and coordinating repairs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure adherence to DRP and WOW Operating Way standards.

Ideal candidates understand insurer requirements, have basic computer skills, and are willing to complete I-CAR training.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s minimum 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with details.
• Provide accurate and timely information guiding customers through repair process.
• Ensure compliance with insurer requirements and performance metrics.
• Follow WOW Operating Way practices for drops, planning, and communication.
• Communicate customer requests to team members.
• Greet customers with positive energy in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings as required.
• Attend training sessions and workshops when recommended by Store Manager.
• Maintain store KPIs by maximizing role performance.
• Uphold company Core Values: Honesty, Integrity & Respect.

Skills

Repairs knowledge

OE guidelines

Basic computer skills

DRP compliance

I-CAR training

Valid driver's license

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while creating accurate damage estimates and coordinating repairs with customers and insurers. You will document interactions, guide customers through the repair process, and ensure adherence to DRP and WOW Operating Way standards.

Ideal candidates understand insurer requirements, have basic computer skills, and are willing to complete I-CAR training.