Collision Estimator: Elevate Customer Repair Experience

Boyd Group; Chicago (IL); Hybrid; USD 60,000 - 150,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave (2 weeks)

6 Paid Holidays

Medical Insurance from Day 1

401(k) with Company Match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses Provided

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver outstanding customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers, insurance companies, and the repair team.

The role emphasizes adherence to DRP requirements and WOW standards while supporting team goals.The ideal candidate will have a high school diploma, basic computer skills, and willingness to complete I-CAR training, with at least 1 year of DRP-related experience.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Document all customer interactions and keep records up to date
• Provide accurate information and guide customers through the repair process
• Ensure compliance with insurance client requirements and metrics
• Coordinate with WOW Operating Ways for drop-offs, planning, and communication
• Communicate customer requests to relevant team members
• Maintain positive customer greetings in person and over the phone
• Understand required Insurance programs and procedures
• Participate in daily production walks with Management
• Support team members when needed
• Attend Health & Safety and staff meetings as required
• Attend training and information sessions per Store Manager guidance

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Problem Solving

Education

High School Diploma

Job description

Gerber Collision & Glass is hiring an Estimator to deliver outstanding customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers, insurance companies, and the repair team.

The role emphasizes adherence to DRP requirements and WOW standards while supporting team goals.The ideal candidate will have a high school diploma, basic computer skills, and willingness to complete I-CAR training, with at least 1 year of DRP-related experience.