Collision Estimator & Customer Experience Lead

Boyd Group Services; Temple (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

PTO plans

Parental Leave

Paid holidays

Medical/Dental/Vision Insurance

401(k) with company match

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Temple, TX seeks an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will communicate with customers and insurance companies, document damages, and guide the repair process to align with team KPIs.

The role requires 3–4 years in collision repair, CCC1, and 2–3 years with Progressive; high school diploma and IT/computer skills are needed.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s; minimum 1 year experience.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for customer drop-offs and communication.
• Relay customer requests to appropriate team members.
• Display positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management Team.
• Support teammates and attend Health & Safety meetings when required.
• Attend training, information sessions and workshops as recommended by Store Manager.

Skills

Customer service

Communication

Basic computer skills

Insurance knowledge

DRP compliance

I-CAR training (willing to complete)

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Temple, TX seeks an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will communicate with customers and insurance companies, document damages, and guide the repair process to align with team KPIs.

The role requires 3–4 years in collision repair, CCC1, and 2–3 years with Progressive; high school diploma and IT/computer skills are needed.