Collision Estimator: Elevate Customer Experience & Repairs

Gerber Payroll Services, Inc.; Issaquah (WA); On-site; USD 66,000 - 94,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Medical insurance

401(k) Retirement plan

Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in Washington state is seeking an Estimator to provide an exceptional customer experience while creating accurate repair estimates and coordinating needs with customers and insurance companies throughout the repair process.

You will assess vehicle damage, document required repairs and parts, and collaborate with the team to achieve facility KPIs and customer satisfaction. A background in repairs, OE guidelines, and DRP compliance is preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP Compliance

Driver's License

1+ Year Experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Washington state is seeking an Estimator to provide an exceptional customer experience while creating accurate repair estimates and coordinating needs with customers and insurance companies throughout the repair process.

You will assess vehicle damage, document required repairs and parts, and collaborate with the team to achieve facility KPIs and customer satisfaction. A background in repairs, OE guidelines, and DRP compliance is preferred.