Collision Estimator: Elevate Customer Experience

Boyd Group Services; Park City (KS); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance

401(k)

Life Insurance

Education Opportunities

Daily Pay

Job summary

Gerber Collision & Glass is hiring an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs for customers, including communication with insurance companies throughout the repair process.

The Estimator accurately assesses vehicle damage, documents repairs and parts replacements, and collaborates with the team to achieve the facility’s KPIs, ensuring alignment and timely updates to customers.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend Health & Safety and staff meetings as required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of repairs and OE guidelines

Basic computer skills

Willingness to complete I-CAR training

Valid driver’s license

DRP compliance experience

Education

High School diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs for customers, including communication with insurance companies throughout the repair process.

The Estimator accurately assesses vehicle damage, documents repairs and parts replacements, and collaborates with the team to achieve the facility’s KPIs, ensuring alignment and timely updates to customers.