Collision Estimator: Elevate Customer Repair Experience

Boyd Group; Kansas City (MO); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental &/o

Vision Insurance effective Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience while preparing estimates and coordinating repairs with customers and insurers. You will document damage, identify required repairs, and align with the team to meet KPIs.

The role emphasizes integrity, respect, and the WOW Operating Way standards in every interaction. Requirements include a high school diploma, knowledge of repairs and OE guidelines, DRP compliance and I-CAR training willingness.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values: Honesty, Integrity & Respect.

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver an exceptional customer experience while preparing estimates and coordinating repairs with customers and insurers. You will document damage, identify required repairs, and align with the team to meet KPIs.

The role emphasizes integrity, respect, and the WOW Operating Way standards in every interaction. Requirements include a high school diploma, knowledge of repairs and OE guidelines, DRP compliance and I-CAR training willingness.