Collision Estimator - Drive Top-Tier Customer Experience

Gerber Collision & Glass; Wayne (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Health insurance

401(k) match

Short-Term Disability & Life Insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating detailed estimates and coordinating repair needs for customers, including all communications with customers and insurance companies throughout the repair process.

The Estimator will assess vehicle damage, document repairs and parts replacements, and collaborate with the team to achieve repair facility KPIs while upholding WOW Operating Way standards.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Willingness to complete I-CAR Training.
• Basic computer skills and ability to document interactions.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate information and guide customers through repair process.
• Ensure compliance with insurance client requirements and DRP procedures.
• Attend daily production walks and support team members.
• Maintain store KPIs and uphold core values: honesty, integrity, respect.

Skills

Repairs knowledge

OE Guidelines

Driver's license

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating detailed estimates and coordinating repair needs for customers, including all communications with customers and insurance companies throughout the repair process.

The Estimator will assess vehicle damage, document repairs and parts replacements, and collaborate with the team to achieve repair facility KPIs while upholding WOW Operating Way standards.