Collision Estimator: Drive Exceptional Customer Experience

Gerber Collision & Glass; Raleigh (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave (2 weeks)

Paid holidays (6)

Medical Insurance day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver an outstanding customer experience while evaluating vehicle damage and coordinating repairs. You will prepare estimates, document findings, and communicate with customers and insurance providers throughout the repair process.

You will assess damage, identify needed repairs and parts, and work with the team to align with KPIs and service standards. This role requires attention to detail, knowledge of repair guidelines, and a commitment to

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator to deliver an outstanding customer experience while evaluating vehicle damage and coordinating repairs. You will prepare estimates, document findings, and communicate with customers and insurance providers throughout the repair process.

You will assess damage, identify needed repairs and parts, and work with the team to align with KPIs and service standards. This role requires attention to detail, knowledge of repair guidelines, and a commitment to