Collision Estimator: Drive Great Customer Experience

Gerber Collision (Wisconsin), Inc; Milwaukee (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

6 holidays

Health Insurance

401(k) match

Short-Term Disability

Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by coordinating repairs, communicating with customers and insurance companies, and documenting damage appraisals. The role supports the team in meeting KPIs and aligns with WOW operating standards.

The position requires knowledge of OE guidelines, basic computer skills, and a willingness to complete I-CAR training, with at least 1 year of experience and a valid driver’s license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience required.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Communication

Team coordination

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by coordinating repairs, communicating with customers and insurance companies, and documenting damage appraisals. The role supports the team in meeting KPIs and aligns with WOW operating standards.

The position requires knowledge of OE guidelines, basic computer skills, and a willingness to complete I-CAR training, with at least 1 year of experience and a valid driver’s license.