Collision Estimator - Drive Customer Experience & Repairs

Gerber Payroll Services, Inc.; New Albany (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs. The role involves communicating with customers and insurance companies, accurately assessing vehicle damage, and documenting required repairs and parts.

The Estimator works with the team to meet KPIs and ensure a smooth repair process. The role requires knowledge of repairs and OE guidelines, basic computer skills, and at least 1 year of experience,

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Responsibilities

• Document every customer interaction with pertinent details
• Provide accurate and timely information guiding customers through the repair process
• Ensure compliance with all insurance client requirements, processes and metrics
• Participate in daily production walks with the Management Team
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repairs OE Guidelines

Basic Computer Skills

1 Year Experience

I-CAR Training

Driver's License

DRP Compliance

Education

High School Diploma or Equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by creating estimates and coordinating repair needs. The role involves communicating with customers and insurance companies, accurately assessing vehicle damage, and documenting required repairs and parts.

The Estimator works with the team to meet KPIs and ensure a smooth repair process. The role requires knowledge of repairs and OE guidelines, basic computer skills, and at least 1 year of experience,