Collision Estimator & Customer Experience Lead

Boyd Group; Marion (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

The Boyd Group in Marion, AR is seeking an Estimator who will create accurate vehicle damage estimates and coordinate repair needs, while maintaining open communication with customers and insurance providers throughout the repair process.

Ideal candidates have knowledge of repairs and OE guidelines, a high school diploma, and at least 1 year of DRP experience. A valid driver's license and basic computer skills are required. Training opportunities and commission-based incentives are available.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Problem solving

Basic computer skills

DRP compliance

Driver's license

Education

High School Diploma or equivalent

Job description

The Boyd Group in Marion, AR is seeking an Estimator who will create accurate vehicle damage estimates and coordinate repair needs, while maintaining open communication with customers and insurance providers throughout the repair process.

Ideal candidates have knowledge of repairs and OE guidelines, a high school diploma, and at least 1 year of DRP experience. A valid driver's license and basic computer skills are required. Training opportunities and commission-based incentives are available.