Collision Estimator: Drive Repairs & Customer Experience

Gerber Collision & Glass; Michigan; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health insurance

401(k) with company match

Disability & life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to create accurate damage appraisals, coordinate repair needs, and communicate with customers and insurance companies throughout the process. The role centers on delivering an exceptional customer experience and achieving the repair facility KPIs.

The candidate should have knowledge of OE guidelines, DRP compliance, and be willing to complete I-CAR training. A valid driver's license and basic computer skills are required.

Qualifications

• Knowledge of repairs and OE guidelines.
• Must have a High School Diploma or equivalent.
• Experience with DRP processes and insurance requirements.
• Ability to complete I-CAR training.

Responsibilities

• Document and update customer interactions with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with insurance programs, processes and metrics.
• Participate in daily production walks with the management team.
• Maintain store KPIs and support team members as required.

Skills

I-CAR Training

Basic Computer Skills

Valid Driver's License

DRP Compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to create accurate damage appraisals, coordinate repair needs, and communicate with customers and insurance companies throughout the process. The role centers on delivering an exceptional customer experience and achieving the repair facility KPIs.

The candidate should have knowledge of OE guidelines, DRP compliance, and be willing to complete I-CAR training. A valid driver's license and basic computer skills are required.