Collision Estimator - Drive Precision & Customer Experience

Crash Champions; Virginia; Hybrid; USD 69,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair operator with extensive coverage across the U.S. The role centers on educating customers about repair processes, managing estimates, and guiding each repair through to completion while maintaining quality standards.

The position emphasizes strong customer service, organization, and the ability to work in a fast-paced environment, with familiarity in CCC One, Mitchell, and Audatex systems. On-site work with comprehensive benefits.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking abilities in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.

Responsibilities

• Educate customers on repair processes and insurance procedures.
• Complete initial and final estimates and manage each repair throughout the process.
• Perform in-process QC to ensure Crash Champions’ quality standards.
• Keep customers informed about repair status and provide a great customer experience.
• Review data procedures with Body Technicians and complete post-scanning steps.
• Pre-close repair orders and handle disbursement paperwork.

Skills

Customer Service

Organization

Insurance Knowledge

Multi-tasking

Estimating Systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair operator with extensive coverage across the U.S. The role centers on educating customers about repair processes, managing estimates, and guiding each repair through to completion while maintaining quality standards.

The position emphasizes strong customer service, organization, and the ability to work in a fast-paced environment, with familiarity in CCC One, Mitchell, and Audatex systems. On-site work with comprehensive benefits.