Collision Estimator: Lead Repairs & Customer Experience

Crash Champions; Austin (TX); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with over 650 locations across the U.S., offering comprehensive repair services and insured customer support. This role focuses on educating customers, preparing and finalizing estimates, and managing repairs to ensure top quality and a smooth experience.

Ideal candidates thrive in fast-paced environments, coordinate closely with insurance partners, and are proficient with major estimating systems (CCC One, Mitchell, Audatex).

Qualifications

• Customer service skills required.
• Must be organized with multitasking and strong time management.
• Experience working with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on repair process, insurance procedures, rights, and value.
• Complete initial estimates and final estimates after disassembly and evaluation.
• Manage each repair throughout the process ensuring quality standards.
• Keep customers informed about vehicle status for a great experience.
• Pull and review data with Body Technicians and complete post-scanning steps.
• Pre-close repair order, handle disbursement paperwork and carrier requirements.

Skills

Customer Service

Organization

Time management

Adaptability

Insurance knowledge

Fast-paced work

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with over 650 locations across the U.S., offering comprehensive repair services and insured customer support. This role focuses on educating customers, preparing and finalizing estimates, and managing repairs to ensure top quality and a smooth experience.

Ideal candidates thrive in fast-paced environments, coordinate closely with insurance partners, and are proficient with major estimating systems (CCC One, Mitchell, Audatex).