Collision Estimator: Drive Estimates & Customer Care

Crash-Champions-Collision-Repair-Team-1; Minesite (PA); On-site; USD 65,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring at one of its fastest-growing collision repair centers in the United States. Educate customers on the repair process, insurance procedures, and the value of our service; complete initial estimates and final estimates after full disassembly and damage evaluation; manage each repair with in-process QC.

The role requires strong customer service, organization, time management, and knowledge of insurance partners and estimating systems such as CCC One or Mitchell & Audatex.

Qualifications

• Customer service skills required.
• Ability to manage fast-paced environment.
• Experience with insurance partners preferred.
• Familiarity with estimating systems.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, safety and value.
• Complete initial estimates, write full estimates after damage evaluation and lock final estimates.
• Oversee each repair and ensure quality standards via in-process QC.
• Keep customers informed and provide the best possible experience.
• Review data with Body Technicians and complete post-scanning steps.
• Pre-close the final repair order and handle disbursement paperwork.

Skills

Customer service

Organization & multitasking

Time management

Adaptability

Insurance knowledge

Tools

CCC ONE

Mitchell & Audatex

Job description

Crash Champions is hiring at one of its fastest-growing collision repair centers in the United States. Educate customers on the repair process, insurance procedures, and the value of our service; complete initial estimates and final estimates after full disassembly and damage evaluation; manage each repair with in-process QC.

The role requires strong customer service, organization, time management, and knowledge of insurance partners and estimating systems such as CCC One or Mitchell & Audatex.