Collision Estimator: Drive Precise Repairs & Customer Care

Gerber Collision & Glass; Clawson (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is hiring an Estimator to assess vehicle damage, prepare estimates, and coordinate repairs while communicating with customers and insurance providers throughout the repair process.

The Estimator will document damage, specify required repairs and parts, and work with the team to meet KPIs. This role emphasizes accurate communication and adherence to DRP and WOW standards.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily Production walks with the Management Team, as required
• Support all team members when required
• Attend monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver's License

DRP knowledge

Customer communication

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass is hiring an Estimator to assess vehicle damage, prepare estimates, and coordinate repairs while communicating with customers and insurance providers throughout the repair process.

The Estimator will document damage, specify required repairs and parts, and work with the team to meet KPIs. This role emphasizes accurate communication and adherence to DRP and WOW standards.