Collision Estimator: Drive Repair Excellence & Experience

Holdings LLC; Wyandotte (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401(k)

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies. The role emphasizes clear communication and alignment with the repair team to meet facility KPIs.

The Estimator will assess damage, document needed repairs and parts, and support the repair process from intake to delivery, while upholding WOW Operating Way standards and company values.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Customer service oriented

Communication

Basic Computer Skills

DRP compliance experience

I-CAR training willingness

Valid driver's license

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies. The role emphasizes clear communication and alignment with the repair team to meet facility KPIs.

The Estimator will assess damage, document needed repairs and parts, and support the repair process from intake to delivery, while upholding WOW Operating Way standards and company values.