Collision Estimator: Drive Repairs & Delight Customers

Holdings LLC; Casnovia Township (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Paid holidays

Health insurance from day 1

401(k) match

Short-Term Disability & Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer service while accurately assessing vehicle damage and coordinating repairs. You will communicate with customers and insurance companies, document details, and help steer repairs to meet KPIs.

This role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness. The team emphasizes integrity, collaboration, and continuous improvement, with opportunities for growth and professional development

Qualifications

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Valid Driver's License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer service while accurately assessing vehicle damage and coordinating repairs. You will communicate with customers and insurance companies, document details, and help steer repairs to meet KPIs.

This role requires knowledge of OE guidelines, DRP compliance, and I-CAR training readiness. The team emphasizes integrity, collaboration, and continuous improvement, with opportunities for growth and professional development