Collision Estimator: Drive Customer Experience & Repairs

Hansen Collision, Inc.; Wyandotte (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, prescription, dental & vision

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses allowance

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experience while creating accurate damage appraisals, coordinating repair needs, and communicating with customers and insurance companies throughout the process. The role requires documenting interactions, ensuring compliance, and supporting team members to achieve KPIs in a fast-paced collision and glass service environment.

The ideal candidate has knowledge of repairs and OE guidelines, a high school diploma, and

Qualifications

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent required.
• Willingness to complete I-CAR training.
• Valid driver's license required.

Responsibilities

• Document and update customer interactions with pertinent details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Participate in daily production walks with the management team.
• Maintain store KPIs and uphold company values.

Skills

1 year experience

Basic computer skills

DRP compliance

I-CAR Training

Valid driver's license

Education

High School diploma or equivalent

Knowledge of OE guidelines

Tools

OE Guidelines

Repairs knowledge

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experience while creating accurate damage appraisals, coordinating repair needs, and communicating with customers and insurance companies throughout the process. The role requires documenting interactions, ensuring compliance, and supporting team members to achieve KPIs in a fast-paced collision and glass service environment.

The ideal candidate has knowledge of repairs and OE guidelines, a high school diploma, and