Collision Estimator: Drive Customer Experience & Repairs

Holdings LLC; Tampa (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Holidays

401(k) with company match

Health Insurance Day 1

Training & Education opportunities

Voluntary Bonus opportunities

Job summary

Gerber Collision & Glass seeks a skilled Estimator to assess vehicle damage, prepare estimates, and coordinate repairs with customers and insurance providers. You will document interactions, ensure compliance, and help drive KPIs in a fast-paced collision and glass service environment.

Ideal candidates have knowledge of OE guidelines, DRP processes, and a willingness to complete I-CAR training. A valid driver’s license and basic computer skills are required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Willingness to complete I-CAR Training.
• Basic Computer Skills.
• Compliance for DRP's minimum of 1 year experience.

Responsibilities

• Document and update every customer interaction with details.
• Provide accurate information guiding customers through repair process.
• Ensure compliance with all insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, planning, communication, and delivery.
• Communicate customer requests to team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in production walks with Management.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs & OE Guidelines

Willingness for I-CAR Training

Basic Computer Skills

DRP Compliance Knowledge

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass seeks a skilled Estimator to assess vehicle damage, prepare estimates, and coordinate repairs with customers and insurance providers. You will document interactions, ensure compliance, and help drive KPIs in a fast-paced collision and glass service environment.

Ideal candidates have knowledge of OE guidelines, DRP processes, and a willingness to complete I-CAR training. A valid driver’s license and basic computer skills are required.