Collision Estimator: Drive Customer Experience & Repairs

Holdings LLC; Sterling Heights (MI); Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid holidays

401(k)

Health Insurance

Zusammenfassung

Gerber Collision & Glass in the United States is seeking an Estimator to provide an exceptional customer experience while assessing vehicle damage and coordinating repairs and insurance communications. The role centers on accurate damage appraisal, parts replacement documentation, and alignment with team KPIs to drive efficient repairs.

You will work with customers and insurance companies to keep everyone informed, ensuring a smooth repair process and high satisfaction.

Qualifikationen

• Basic computer skills required to access repair data, inventory systems and customer records.
• Willingness to complete I-CAR training and ongoing learning.
• Awareness of where to look for answers and reference materials.

Aufgaben

• Document customer interactions accurately and update records throughout the repair process.
• Provide accurate information to customers and guide them through the repair steps with clear communication.
• Ensure compliance with DRP requirements and insurance processes; support production with team collaboration.

Kenntnisse

Basic computer skills

Answers on-hand lookup

I-CAR training willingness

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Gerber Collision & Glass in the United States is seeking an Estimator to provide an exceptional customer experience while assessing vehicle damage and coordinating repairs and insurance communications. The role centers on accurate damage appraisal, parts replacement documentation, and alignment with team KPIs to drive efficient repairs.

You will work with customers and insurance companies to keep everyone informed, ensuring a smooth repair process and high satisfaction.