Collision Estimator: Drive Customer Experience in Auto Repair

Holdings LLC; Saint Joseph (MO); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Paid Holidays

Health Insurance

401(k) Matching

Short-Term Disability

Education Opportunities

Safety Glasses Program

Uniform Stipend

Daily Pay Option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs. You will document damage, determine parts replacements, and communicate with customers and insurance companies throughout the repair process.

Responsibility includes aligning with team members to achieve facility KPIs, participating in production walks, and adhering to DRP and insurance program requirements.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic computer skills

I-CAR training

DRP compliance (1 year)

Valid driver's license

Ability to find answers independently

Education

High school diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs. You will document damage, determine parts replacements, and communicate with customers and insurance companies throughout the repair process.

Responsibility includes aligning with team members to achieve facility KPIs, participating in production walks, and adhering to DRP and insurance program requirements.