Collision Estimator – Drive Customer Experience & Repairs

Boyd Group; Sterling Heights (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Parental Leave

Paid holidays annually

Medical insurance from day 1

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses program

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Sterling Heights, MI is seeking an Estimator to deliver an exceptional customer experience by creating precise estimates and coordinating repairs for customers, including all communication with insurance companies. You will document damage, determine needed repairs, and ensure alignment with team KPIs.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and DRP compliance experience.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s. Minimum 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Willingness to complete I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass in Sterling Heights, MI is seeking an Estimator to deliver an exceptional customer experience by creating precise estimates and coordinating repairs for customers, including all communication with insurance companies. You will document damage, determine needed repairs, and ensure alignment with team KPIs.

The role requires knowledge of repairs and OE guidelines, a high school diploma, basic computer skills, and DRP compliance experience.