Collision Estimator: Drive Exceptional Repair Experiences

Boyd Group; Bedford Township (MI); Sur place; USD 50 000 - 100 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401(k) with company match

Short-Term Disability

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Résumé du poste

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and preparing repair estimates. You’ll coordinate with customers and insurers, ensuring timely communication and efficient repair planning to meet facility KPIs.

The role requires a High School Diploma or equivalent, basic computer skills, knowledge of OE guidelines, and a willingness to complete I-CAR training. A valid driver’s license is required.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsabilités

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Connaissances

Awareness of where to look for answers

Basic Computer Skills

Valid Driver’s License

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass in Michigan is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and preparing repair estimates. You’ll coordinate with customers and insurers, ensuring timely communication and efficient repair planning to meet facility KPIs.

The role requires a High School Diploma or equivalent, basic computer skills, knowledge of OE guidelines, and a willingness to complete I-CAR training. A valid driver’s license is required.