Collision Estimator: Drive Customer Experience & Growth

Boyd Group; Greenville (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Medical, dental, vision insurance from

401(k) with company match

Short-Term Disability & Life Insurance

Continued education opportunities

Safety glasses allowance

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass in Greenville, NC, is seeking an Estimator to generate accurate vehicle repair estimates, coordinate repairs with customers and insurers, and drive exceptional customer experiences. The role requires CCC1 estimating system experience, detail orientation, and teamwork to meet KPIs.

On-site position with comprehensive benefits and growth opportunities. You will collaborate across teams, communicate clearly with customers and insurers, and participate in training to stay

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of repairs and OE guidelines

Basic computer skills

DRP compliance (1 year experience)

Education

High school diploma or equivalent

Willingness to complete I-CAR training

Valid Driver's License

Job description

Gerber Collision & Glass in Greenville, NC, is seeking an Estimator to generate accurate vehicle repair estimates, coordinate repairs with customers and insurers, and drive exceptional customer experiences. The role requires CCC1 estimating system experience, detail orientation, and teamwork to meet KPIs.

On-site position with comprehensive benefits and growth opportunities. You will collaborate across teams, communicate clearly with customers and insurers, and participate in training to stay