Collision Estimator: Drive Customer Focus in Vehicle Repairs

Boyd Group Services; Fremont Township (MI); Presencial; USD 50.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Medical, dental & vision insurance

401(k) with company match

Life insurance

Continuing education opportunities

Descripción de la vacante

Gerber Collision & Glass is hiring an Estimator to deliver outstanding customer experiences by creating estimates and coordinating repairs. You will communicate with customers and insurance companies and ensure alignment with KPIs.

Role requires knowledge of repairs, OE guidelines, high school diploma, and willingness to complete I-CAR training. A valid driver’s license is required for shop access and duties.

Formación

• Knowledge of Repairs and OE Guidelines.
• Basic computer skills.
• Awareness of where to look for answers.

Responsabilidades

• Document and update customer interactions accurately.
• Guide customers through the repair process and communicate with insurers.
• Ensure compliance with insurance client requirements and WOW standards.
• Participate in daily production walks with the team.
• Maintain KPI performance and support colleagues.

Conocimientos

Customer communication

Documentation & records

Insurance processes

Team collaboration

Educación

High School Diploma or equivalent

I-CAR Training

Herramientas

None

Descripción del empleo

Gerber Collision & Glass is hiring an Estimator to deliver outstanding customer experiences by creating estimates and coordinating repairs. You will communicate with customers and insurance companies and ensure alignment with KPIs.

Role requires knowledge of repairs, OE guidelines, high school diploma, and willingness to complete I-CAR training. A valid driver’s license is required for shop access and duties.