Collision Estimator: Drive Customer Excellence & Growth

Holdings LLC; Madeira (OH); Presencial; USD 50.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Safety Glasses provided yearly

Uniform Stipend

Voluntary Daily Pay

Descripción de la vacante

Gerber Collision & Glass is seeking a detail-oriented customer service associate to guide clients through the repair journey and document every interaction accurately. You will ensure compliance with insurance requirements and communicate with the production team to deliver exceptional service.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and a valid driver's license. Training opportunities (I-CAR) are available as part of ongoing development.

Formación

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent required.
• Awareness of where to look for answers.
• Basic computer skills required.
• Must be willing to complete I-CAR Training.
• Valid Driver's License required.

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Communicate all customer requests and needs to appropriate team members.
• Maintain the store's KPI's by maximizing role performance.

Conocimientos

Basic Computer Skills

Repairs knowledge

Compliance for DRP's

Valid Driver's License

Educación

High School Diploma or equivalent

I-CAR Training (willing to complete)

Descripción del empleo

Gerber Collision & Glass is seeking a detail-oriented customer service associate to guide clients through the repair journey and document every interaction accurately. You will ensure compliance with insurance requirements and communicate with the production team to deliver exceptional service.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and a valid driver's license. Training opportunities (I-CAR) are available as part of ongoing development.