Collision Estimator - Customer-Focused Repair Professional

Gerber Payroll Services, Inc.; Nanty-Glo (PA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Insurance: medical, dental, vision

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repair needs with insurance companies throughout the process.

The role focuses on assessing vehicle damage, documenting required repairs and parts, and ensuring alignment with team KPIs. Collaboration with management is essential to optimize daily operations and service quality.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Experience in collision repair

Knowledge of DRP processes

Basic computer skills

Driver's license

Education

High School Diploma or equivalent

I-CAR Training willingness/completion

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repair needs with insurance companies throughout the process.

The role focuses on assessing vehicle damage, documenting required repairs and parts, and ensuring alignment with team KPIs. Collaboration with management is essential to optimize daily operations and service quality.