Collision Estimator: Customer-Focused Repair Planner

Mobile Auto Solutions, LLC; Temple (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 Holidays

Health Insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Educational Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator in Temple, TX to deliver accurate vehicle damage appraisals and coordinate repairs while maintaining clear communication with customers and insurers throughout the repair process. The role requires assessing damage, documenting required repairs, and working with the management team to meet KPIs with a focus on exceptional customer service.

A high school diploma is required; 2–3 years of CCC1 and Progressive experience is preferred, with valid

Qualifications

• Experience in customer service excellence and communication during vehicle repairs.
• Proficiency with basic computer skills and DRP processes.
• Experience or willingness to complete I-CAR training and knowledge of insurance procedures.

Responsibilities

• Document and update all customer interactions accurately and efficiently.
• Provide accurate information and guide customers through the repair process with strong customer service.
• Ensure compliance with insurance program requirements and internal processes.
• Coordinate repair planning and communicate with team members through the repair lifecycle.
• Attend trainings and participate in weekly production walks as required.

Skills

Customer service excellence

Communication skills

I-CAR Training

Valid Driver’s License

Basic Computer Skills

DRP compliance

Education

High School Diploma or equivalent

Tools

Progressive

CCC1

Job description

Gerber Collision & Glass is seeking an Estimator in Temple, TX to deliver accurate vehicle damage appraisals and coordinate repairs while maintaining clear communication with customers and insurers throughout the repair process. The role requires assessing damage, documenting required repairs, and working with the management team to meet KPIs with a focus on exceptional customer service.

A high school diploma is required; 2–3 years of CCC1 and Progressive experience is preferred, with valid