Collision Estimator: Customer-Experience Auto Repair Pro

Gerber Collision & Glass; Ennis (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

Gerber Collision & Glass in Ennis, TX, is seeking an Estimator to create accurate repair estimates, coordinate repairs, and communicate with customers and insurance companies throughout the process. You will document every customer interaction, guide clients through the repair journey, ensure DRP compliance, and participate in daily production walks and ongoing training.

Minimum qualifications include a high school diploma or equivalent, at least one year of experience, and basic computer

Qualifications

• Experience in auto repair insurance processes.
• Proficient in documenting interactions with customers.
• Familiarity with DRP programs and procedures.
• Basic computer skills required.

Responsibilities

• Document every customer interaction accurately and promptly.
• Guide customers through the repair process and provide updates to insurance companies.
• Coordinate repairs and communicate with team on customer requests.
• Participate in daily production walks and training sessions.

Skills

Customer service

Communication

DRP compliance

I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Ennis, TX, is seeking an Estimator to create accurate repair estimates, coordinate repairs, and communicate with customers and insurance companies throughout the process. You will document every customer interaction, guide clients through the repair journey, ensure DRP compliance, and participate in daily production walks and ongoing training.

Minimum qualifications include a high school diploma or equivalent, at least one year of experience, and basic computer