Collision Estimator & Repair Planner

Gerber Collision & Glass; Sulphur Springs (IL); On-site; USD 50,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 holidays

Medical, Prescription, Dental & Vision

401(k) match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Sulphur Springs, IL is seeking an experienced Estimator to provide an exceptional customer experience while creating accurate repair estimates and coordinating the repair process with customers and insurers.

You will assess vehicle damage, document repairs, and collaborate with the team to meet KPIs. The role requires knowledge of DRP programs, I-CAR training, and a current driver's license, with a focus on communication and service excellence.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1 year of experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Repairs & OE Guidelines

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Sulphur Springs, IL is seeking an experienced Estimator to provide an exceptional customer experience while creating accurate repair estimates and coordinating the repair process with customers and insurers.

You will assess vehicle damage, document repairs, and collaborate with the team to meet KPIs. The role requires knowledge of DRP programs, I-CAR training, and a current driver's license, with a focus on communication and service excellence.