Collision Estimator - Client-Focused Auto Repairs

Gerber Collision & Glass; Sterrett (TX); On-site; USD 49,000 - 70,000; Full time

Job summary

Gerber Collision & Glass in Waxahachie, TX is seeking an experienced Estimator to provide exceptional customer service during the repair process. The role requires DRP estimating experience and CCC1/Mitchell proficiency, with a focus on accurate damage appraisal and clear communication with customers and insurers.

The Estimator coordinates repairs, documents interactions, and collaborates with the team to meet KPIs and ensure a smooth customer experience.

Qualifications

• High School Diploma or equivalent.
• 2+ years DRP estimating experience.
• 2+ years CCC1/Mitchell experience.
• 2+ years Accounts Receivable/Payables experience preferred.
• 4+ years customer service experience required.

Responsibilities

• Document and update customer interactions accurately.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance requirements and WOW operating guidelines.
• Coordinate repair planning, communication, and delivery with the team.
• Participate in production walks and team trainings as needed.

Skills

Customer service

Communication

Documentation

Team collaboration

Problem solving

Education

High School Diploma

Tools

CCC1/Mitchell

Basic computer skills

Job description

Gerber Collision & Glass in Waxahachie, TX is seeking an experienced Estimator to provide exceptional customer service during the repair process. The role requires DRP estimating experience and CCC1/Mitchell proficiency, with a focus on accurate damage appraisal and clear communication with customers and insurers.

The Estimator coordinates repairs, documents interactions, and collaborates with the team to meet KPIs and ensure a smooth customer experience.