Collision Estimator: Customer-Focused Repair Planner

Holdings LLC; Biloxi (MS); Presencial; USD 55.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

Descripción de la vacante

The Boyd Group is seeking a Collision Estimator for Biloxi, MS to provide an outstanding customer experience while creating estimates, coordinating repairs and communicating with customers and insurers throughout the repair process.

Responsibilities include documenting interactions, guiding clients through repair steps, ensuring DRP compliance, and participating in daily production walks and meetings. A high school diploma, DRP knowledge, and I-CAR training are preferred.

Formación

• Knowledge of Repairs and OE Guidelines
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsabilidades

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Educación

High School Diploma or equivalent

Descripción del empleo

The Boyd Group is seeking a Collision Estimator for Biloxi, MS to provide an outstanding customer experience while creating estimates, coordinating repairs and communicating with customers and insurers throughout the repair process.

Responsibilities include documenting interactions, guiding clients through repair steps, ensuring DRP compliance, and participating in daily production walks and meetings. A high school diploma, DRP knowledge, and I-CAR training are preferred.