Collision Repair Estimator & Customer Experience Lead

Gerber Collision & Glass; Saint Robert (MO); On-site; USD 55,000 - 78,000; Full time

Job summary

The Boyd Group is seeking a Vehicle Estimator in Saint Robert, MO to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will document interactions, communicate with customers and insurers, and ensure alignment with KPIs while supporting the repair team.

Ideal candidates have DRP experience, I-CAR training, and a high school diploma. This full-time role offers a competitive salary, benefits, and opportunities for growth.

Qualifications

• Knowledge of repairs and OE guidelines.
• Basic computer skills required.
• DRP experience and I-CAR training preferred.
• Valid driver's license required.

Responsibilities

• Document every customer interaction accurately and update details.
• Provide accurate, timely updates to customers and insurance companies during repairs.
• Coordinate repair needs and communicate with team to meet KPIs.
• Participate in daily production walks and support team as needed.
• Ensure DRP processes and WOW Operating Ways are followed.

Skills

Knowledge of Repairs & OE Guidelines

Basic Computer Skills

DRP experience

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Tools

DRP systems

Job description

The Boyd Group is seeking a Vehicle Estimator in Saint Robert, MO to deliver exceptional customer experiences by creating estimates and coordinating repair needs. You will document interactions, communicate with customers and insurers, and ensure alignment with KPIs while supporting the repair team.

Ideal candidates have DRP experience, I-CAR training, and a high school diploma. This full-time role offers a competitive salary, benefits, and opportunities for growth.