Collision Estimator & Service Advisor — Earn with Benefits

Boyd Group; Biloxi (MS); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group is seeking an experienced Collision Estimator in Biloxi, MS. You will estimate vehicle damage, coordinate repairs, and maintain clear communication with customers and insurers. Your role ensures the customer’s repair journey aligns with the shop’s KPIs.

We offer commissions and growth opportunities; a strong team environment and ongoing training, including I-CAR. Valid driver’s license required and a willingness to complete I-CAR training.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• 1+ year experience in collision estimation.
• Basic computer skills and DRP compliance awareness.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

I-CAR Training

Tools

Basic Computer Skills

Job description

The Boyd Group is seeking an experienced Collision Estimator in Biloxi, MS. You will estimate vehicle damage, coordinate repairs, and maintain clear communication with customers and insurers. Your role ensures the customer’s repair journey aligns with the shop’s KPIs.

We offer commissions and growth opportunities; a strong team environment and ongoing training, including I-CAR. Valid driver’s license required and a willingness to complete I-CAR training.