Collision Estimator: Customer-Focused Repair Leader

Crash-Champions-Collision-Repair-Team-1; Bellevue (WA); On-site; USD 70,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan

Referral Bonus

Paid Holidays

Job summary

Crash Champions in Bellevue, WA is hiring for a Collision Repair Estimator/Coordinator role. You will educate customers on repair processes and insurance procedures, and prepare initial and final estimates. You’ll oversee repairs to ensure quality standards and keep clients informed throughout the process.

Successful candidates will review data with body technicians, manage disclosures, and finalize paperwork with carrier requirements, contributing to a seamless repair experience for customers.

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization & multitasking

Insurance knowledge

Adaptability

Estimating systems

Job description

Crash Champions in Bellevue, WA is hiring for a Collision Repair Estimator/Coordinator role. You will educate customers on repair processes and insurance procedures, and prepare initial and final estimates. You’ll oversee repairs to ensure quality standards and keep clients informed throughout the process.

Successful candidates will review data with body technicians, manage disclosures, and finalize paperwork with carrier requirements, contributing to a seamless repair experience for customers.