Collision Estimator & Repair Lifecycle Lead

Crash-Champions-Collision-Repair-Team-1; Fredericksburg (VA); On-site; USD 68,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking a customer-focused estimator coordinator to educate customers about the repair process, insurance steps, and vehicle safety. You will complete initial estimates, refine them after full damage evaluation, and manage each repair through to completion while upholding quality standards.

You will keep customers updated on progress, review data with technicians, and handle paperwork for finalizing repairs.

Qualifications

• Customer service skills with a focus on automotive repairs and insurance processes.
• Ability to stay organized and manage multiple tasks in a fast-paced setting.
• Knowledge of dealing with insurance partners is preferred.
• Experience with estimating systems such as CCC One, Mitchell or Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights and safety.
• Complete initial estimates and final estimates after disassembly and evaluation.
• Manage each repair through to completion while ensuring quality standards.
• Keep customers informed on vehicle status and provide a superior experience.
• Review data with Body Technicians and perform post-scanning steps.
• Pre-close final repair orders and handle disbursement paperwork.

Skills

Customer Service

Organization

Time management

Adaptability

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a customer-focused estimator coordinator to educate customers about the repair process, insurance steps, and vehicle safety. You will complete initial estimates, refine them after full damage evaluation, and manage each repair through to completion while upholding quality standards.

You will keep customers updated on progress, review data with technicians, and handle paperwork for finalizing repairs.