Collision Estimator – Customer-Focused Repair Lead

Crash Champions; Jackson (CA); On-site; USD 65,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is a leading collision repair network with over 650 locations nationwide. We are seeking a customer-facing estimator to educate clients on repair steps, insurance interactions, and value delivered through precise, compliant estimates.

As a key member of the repair team, you will manage full repair cycles from initial knock-out through post-closure, ensuring quality and transparent communication with customers and insurers alike.

Qualifications

• Customer service skills.
• Organizational and multitasking abilities in a fast-paced environment.
• Knowledge of dealing with insurance partners is preferred.
• Ability to work in fast-paced environments.
• Familiarity with multiple estimating systems: CCC One, Mitchell and Audatex.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety and value.
• Complete initial estimates, write full estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service

Multi-tasking

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is a leading collision repair network with over 650 locations nationwide. We are seeking a customer-facing estimator to educate clients on repair steps, insurance interactions, and value delivered through precise, compliant estimates.

As a key member of the repair team, you will manage full repair cycles from initial knock-out through post-closure, ensuring quality and transparent communication with customers and insurers alike.