Collision Estimator - Customer-Focused Auto Claims & QC

Crash Champions; Bellevue (WA); On-site; USD 70,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Bellevue, WA is seeking a Repair Coordinator to guide customers through the repair process, coordinate estimates, and oversee the repair lifecycle from intake to completion. You will work with insurance partners, prepare initial and final estimates, and coordinate QC with Body Technicians, ensuring carrier requirements are met.

The role emphasizes customer service, proficiency with estimating systems (CCC One, Mitchell & Audatex), and strong communication in a fast-paced

Qualifications

• Customer service skills required.
• Able to work in a fast-paced, multi-tasking environment.
• Experience dealing with insurance partners preferred.
• Knowledge of estimating systems (CCC One, Mitchell & Audatex) advantageous.

Responsibilities

• Educate customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer Service

Organization

Time Management

Adaptability

Insurance Knowledge

Fast-paced Environments

CCC One

Mitchell & Audatex

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in Bellevue, WA is seeking a Repair Coordinator to guide customers through the repair process, coordinate estimates, and oversee the repair lifecycle from intake to completion. You will work with insurance partners, prepare initial and final estimates, and coordinate QC with Body Technicians, ensuring carrier requirements are met.

The role emphasizes customer service, proficiency with estimating systems (CCC One, Mitchell & Audatex), and strong communication in a fast-paced