Collision Estimator: Customer-Focused Repair Lead

Gerber Collision & Glass; Kent (WA); On-site; USD 66,000 - 94,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid holidays

Insurance from Day 1

401(k) match

Short-Term Disability

Continuing Education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Kent, WA, seeks an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies.

This role requires knowledge of repairs and OE guidelines, a high school diploma or equivalent, basic computer skills, and at least 1 year of DRP experience; I-CAR training and a valid driver’s license are expected.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic computer skills

I-CAR training

DRP compliance

Valid driver’s license

Customer communication

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Kent, WA, seeks an Estimator to deliver exceptional customer experiences while creating accurate vehicle repair estimates and coordinating repairs with customers and insurance companies.

This role requires knowledge of repairs and OE guidelines, a high school diploma or equivalent, basic computer skills, and at least 1 year of DRP experience; I-CAR training and a valid driver’s license are expected.